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Visitor Services Associate

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Date Posted: Wed, 08/20/14

Position Type: Part Time

Job Description:

Create an excellent visitor experience by providing outstanding customer service to the Cummer visitor through information sharing about all aspects of the museum.

  • Support The Cummer’s mission, vision and values by exhibiting the following behaviors:  excellence and competence, collaboration, innovation, respect of individual, commitment to our community, and accountability and ownership.
  • Welcome all visitors in an engaging manner
  • Assist visitors in their store selections using suggestive selling
  • Advise and direct all visitors to museum amenities, exhibitions, programs, events, and memberships
  • Explain to all visitors proper museum etiquette and coordinate checkroom function for large parcels
  • Ensure appropriate follow up on visitor requests
  • Administer Visitor Complaint Management System
  • Answer main switchboard with proper etiquette and direct calls accordingly
  • Communicate in both spoken and written word with tact, diplomacy, and /or authority when necessary
  • Maintain kiosk of collateral materials available for visitors and tours
  • Maintain clean lobby area especially front desk/register
  • Complete receiving of new merchandise and shipping of purchased merchandise
  • Assist in developing and maintaining merchandise presentations, including restocking
  • Maintain clean store spaces especially register/wrap area
  • Know fire, safety and emergency policies and procedures
  • Know, understand, and work towards store revenue goals
  • Prepare daily cash reports and daily deposits
  • Assist in staffing in other visitor services areas, requiring complete training and understanding of museum store, front desk and Art Connection desk responsibilities
  • Perform other job duties as assigned

 

Knowledge, Skills and Abilities:

  • High school or equivalent required. Some college preferred
  • Basic computer competency in Microsoft Windows and Office
  • Knowledge of basic office skills including basic math and proper cash handling procedures
  • Ability to work independently or with others as needed
  • Ability to handle the stress of high visitor demand
  • Ability to work a flexible schedule including weekends

Approximately 12 to 18 hours per week (Tuesday evenings, Saturday and Sunday)

Resumés can be submitted to:

Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Date Posted: 
Wed, 08/20/2014
Position Type: 
Part Time

Create an excellent visitor experience by providing outstanding customer service to the Cummer visitor through information sharing about all aspects of the museum.

 

Knowledge, Skills and Abilities:

Approximately 12 to 18 hours per week (Tuesday evenings, Saturday and Sunday)

Contact Information: 

Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Create an excellent visitor experience by providing outstanding customer service to the Cummer visitor through information sharing about all aspects of the museum.

 

Knowledge, Skills and Abilities:

Approximately 12 to 18 hours per week (Tuesday evenings, Saturday and Sunday)

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Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

[#printed] => 1 ) [#title] => [#description] => [#children] =>
Contact Information: 

Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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Date Posted: 
Wed, 08/20/2014
Position Type: 
Part Time

Create an excellent visitor experience by providing outstanding customer service to the Cummer visitor through information sharing about all aspects of the museum.

 

Knowledge, Skills and Abilities:

Approximately 12 to 18 hours per week (Tuesday evenings, Saturday and Sunday)

Contact Information: 

Human Resources Department
The Cummer Museum of Art & Gardens
829 Riverside Avenue
Jacksonville, Florida 32204

jobs@cummer.org

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